Product Returns

Standard Shipping

7-10 Business days*
USA & CAN only

UPS or USPS International

Rates according to weight


USA & CAN only

FedEx Air Shipping

USPS Internl.
$17.95 USD & according to weight

*Once received at our warehouse.

Our team processes orders within 24-48 hours and are processed during business days (Monday to Friday) with the exception of public holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.

Do you ship internationally?

Yes, rates can be calculated in our store before checkout.

Do you ship to PO/APO/FPO/DPO Addresses?

YES! When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO/APO/FPO or DPO addresses as we do not currently ship to them.

Will all of my items be shipped together?

We ship all items together at one time where possible. If your web order requires shipment from two of our warehouses – we will notify you by email. If any items are out of stock we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to you.

How can I track my order?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your eStore account, just login to view.

My order still hasn’t arrived and it says that its been shipped, what can I do?

The fastest way to find out where your package is, is to contact the shipping company it’s coming from. Quote your tracking number so that they can locate it for you. If you’re still having trouble, shoot our eStore support team an email and we’ll track it down:

How do I return or exchange product purchased on the Pacific Herbs Online Store?

If you aren’t happy, we aren’t happy, so let us make this right for you. Simply fill out this form and email to: or mail back to the Pacific Herbs headquarters within 30 days of purchase. Please note that we don’t offer refunds or exchanges on expired product. If you have questions give us a call at 1-877-818-9990 and someone from our Customer Experience Team can help you out.

I purchased from another vendor/store and am unhappy, will Pacific Herbs process my refund or exchange?

We have a 60 day satisfaction guarantee so if you and your Pacific Herbs aren’t a match made in herbal heaven you can take it back to the vendor you originally purchased from. Bring back the item in its original, unused condition (including all original packaging) accompanied by the receipt, within 60 days to the place of purchase. Please note that expired product is not eligible for return or exchange. If you have questions give us a call at 1-877-818-9990 and someone from our Customer Experience Team can help you out.