Pacific Herbs Privacy Policy

Technical Equities dba Pac Herbs was founded to provide practical and responsible information about the safe individual use of the Chinese herbs used in normal everyday life by individuals throughout Asia. Pac Herbs provides a blog with common sense information to maintain good health. This information includes food therapy, certain exercises, and certain lifestyle advice. In Asia everyone is brought up with this knowledge and it is of great benefit to individual and family health. Our goal is to provide our customers with a user friendly Western adaptation of this knowledge.

We offer this knowledge: information and education through this website; and a personalized, at-home program designed to benefit anyone who chooses to participate in ASK THE HERBALIST Program. This program is designed between you and a trained and Licensed Herbalist. Cathy Margolin has a Masters Degree in Oriental Medicine, is both a Licensed Acupuncturist and Herbalist and holds a National Certification in Oriental Herbal Medicine. This advanced degree includes a rigorous four year, 3200 hours of course work and clinic work. Subjects studied include, Western medicine, nutrition, acupuncture, Eastern medicine theory, tuina, 360 single herbs, 90 herbal formulas, psychology and more.

We honor and protect your privacy.

If you visit the Website or participate in our Ask The Herbalist , we will protect your privacy to the fullest extent of the law. We will not disclose any such information to any third party — not even your name and address — for any purpose other than the fulfillment of orders you have placed for our products and services; this means we never sell, rent, or otherwise disclose your personal information to third-party marketers. We will restrict our employees’ access to such information on a need-to-know basis, and require that each of them sign a firm, written confidentiality agreement. This document explains in detail our policies governing the information you submit to our Website or provide us by other methods. We also suggest that you review our Terms of Use, which include guidelines and limitations that may affect your use of the Website.

 

1. The type of information we collect

As explained in this policy, we may collect personal data that you provide us when you: purchase, order, return, or request certain information about our products and services, contact our Customer Service numbers; take health profiles, assessments, or other surveys; or provide us with comments, suggestions, or testimonials.

Purchasing from Radiant Wonder: When you purchase products and services from us, we collect your name, mailing and billing addresses, phone number, and email address (“Personal Data”), and we endeavor to associate all of your future purchases with the Personal Data. We do not collect your credit or debit card information. When you place an order either on the phone or online, your number is entered on an encrypted page which is safe from hackers. As the transaction is completed the credit card number is not captured. All we will have in our record is the last four digits of the card and the amount of the transaction. We do keep a history of your purchases with us, regardless of your method of payment. This helps facilitate our processing of your orders and allows us to better assist you when you call us or email us in the future. In addition, we may send you e-mails (1) confirming your orders, (2) providing instructions or recommendations to help you get the most out of your purchases, (3) general information about discounts and current news. We always give you the opportunity to opt out of receiving such materials by unsubscribing at the bottom of each e-mail . Further, when you return previously purchased merchandise or request a refund, you may be asked to give your name, address, and phone number. We collect this information to help prevent fraud and to ensure your account is properly credited.

Contacting us: When you contact us by phone or email about a product, delivery, billing question, or for customer service, you may be asked for Personal Data that identifies you along with additional information we need to help you. Because this information helps us personalize our services to meet your needs, we may retain the information you give us during this call to better assist you in the future.

Phone Consultations: We collect information from you when you voluntarily choose to have a consultation. For instance, we may ask for information about the symptoms you have or the demands you are making on your body. When you voluntarily provide us with this type of information, we may use it to update you on products, services, or benefits or to provide information or newsletters that we think may be of interest to you. You may opt out of such communications with us by sending an email to moreinfo@PacHerbs.com with the subject: Attn. Privacy Officer, and include the email you used to receive your recommendations in the text area. Without an accurate email address, we cannot opt you out.

Providing Comments, Feedback, or Testimonials: If you provide us with feedback, comments or testimonials via e-mail or phone, we will collect your name and email address in order to send you a reply. If we use a testimonial we will not use your real name to protect your privacy, unless you have requested that we do use your name. Further, as required by U.S. federal law, we collect information that you voluntarily provide us concerning any adverse reactions you experienced that may have been caused by or related to the use of our nutritional supplements.

2. Disclosure of Your Data

We do not disclose your Personal Data except as permitted or required by law. For instance, we may be required or permitted under statute or regulation to collect, use, or disclose Personal Data without your consent, for example to comply with a court order or subpoena, to comply with local, federal, or foreign regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us. In addition, we may be required to disclose information, such as health-related information, to the U.S. Food and Drug Administration (FDA) concerning any adverse events potentially caused by our nutritional supplements. In these instances, we only disclose the Personal Data that is required by the FDA.

3. Control of Your Personal Data

We offer you choices regarding the collection, use, and sharing of your Personal Data. You may update, remove, or otherwise change any of your account information (including customer, billing, and shipping addresses), by visiting the link at the top of www.PacHerbs.com home page. You may opt in to the email service from the homepage of the site. You may also accomplish all of these actions by calling our Customer Service line at 1-877-818-9990. Note that we may retain changed or deleted information in our archives in order to serve you better or comply with legal or regulatory requests. How to Unsubscribe: You may unsubscribe from our newsletters or program support e-mails at any time either by opting out via the links at the bottom of each e-mail you receive, or by calling our Customer Service line toll-free at 877-818-9990. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Statement. Security of Your Personal Data: We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We use Secure Sockets Layer (SSL) technology. SSL can be engaged by choosing to switch to SSL during any interaction in which you enter Personal Data when collecting your credit card information for online purchases. To verify that you have a secure server connection, look for the locked padlock symbol at the bottom of your browser window of the HTMLS-code in the site connection identifier. To explain our security in detail please follow the following link: We also have implemented other industry-standard electronic means of protecting your Personal Data. We store Personal Data behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers. We require you to enter a password to access your account information. In addition, we protect your Personal Data from unauthorized physical access by storing your Personal Data in a controlled facility. Except as provided elsewhere in this Privacy Statement, we limit access to Personal Data in electronic databases to those persons (including employees) who have a business need for such access. Even though we take significant steps to ensure that your Personal Data is not intercepted, accessed, used or disclosed by unauthorized persons, you should know that we cannot eliminate all security risks associated with Personal Data.

Your Password and Account Login: You may be asked to create an account login and password in order to access some of the services on the Website. You are solely responsibility for maintaining the confidentiality of your account and password, and you agree to accept responsible for all activities that occur under your account or password.

4. Changes to the Website Privacy Policy

From time to time, we may use customer information for new, unanticipated uses, not previously disclosed in our Privacy Policy. If our Policy changes, we will post those changes to our Website as notification to you. If the Policy change is significant, we will notify you by e-mail in advance and provide you with the ability to opt out of these new uses. Please check this Policy frequently.

5. Verified Secure Commerce Servers

Our web site uses only verified secure commerce servers for each and every transaction. All sensitive data is transmitted using High-Grade RC4 128 bit encryption to prevent anyone from gaining access to your personal information. The best part is that you can verify this for yourself. There are two ways you can tell if the site you're using is secure. The first is the web address. Any secure page will use a secure http protocol and therefore will start with an https (as shown below). Notice that the http is followed by an "s" which signifies "secure." The lock icon will be displayed at the bottom of your web browser on any verified secure page. Clicking on this icon will give you information about the entity that issued a site's security certificate. So rest assured that your personal information is safe and any transactions processed on this site are 100% secure.